The broadband service is terrible, can't connect to game servers and cant connect to works vpn and. trying to cancel they magically pull out another router that is supposed to fix all the problems and upsell you. Communication with three is extremely difficult, I have been kicked out of the automated chat several times and when you do finally get through to someone it last about an hour an your problem still is not resolved. The phone service does not accept my three number plus you have to listen to some automated sales pitch first before any options are available, also call centre is over seas somewhere so if you have a broad accent then its difficult to understand each other. Email is reserved for people who has accessibility issue and they won't communicate through that. overall, avoid them, save yourself time, money, and a headache