I have never been so dissatisfied with a company in all my years. All I wanted to do was simply upgrade my device + plan, I firstly went into the store and told the employee about a deal that I wanted. (Samsung Galaxy 6 Fold full bundle with 25gb data for roughly £65 a month) The employee stated that they could not provide the buds and offered me a deal for the device only. I took the device with the option of a 14 day cooling off period. Upon speaking to an online assistant I was told I could cancel the deal I made in store and get the original deal advertised. They then informed me I had to go into the store again to cancel the deal in person, i informed the assistant that I have 2 new borns in my house and this would be difficult however I managed to get back to the store. The store assistant then cancelled all of the deals, however couldn't put me through on the original deal that day due to how recently the device only deal had been cancelled. The store assistant told me to get the original deal I wanted online. Upon going back online they told me I have to now wait 90 days to fully upgrade my device and plan. All I wanted was a simple upgrade on contract and device and I have spent over 3 hours on a live chat and had 2 trips into a store, this is with 2 new borns in my household under 1 month old. I have been a 3 customer for roughly 10 years and I have never felt so disheartened with a company