I had an unacceptable experience at the Three store in Milton Keynes MK Central Mall (83, Silbury Arcade, Milton Keynes MK9 3AG) today (22/2/25). To provide some context, I am an Indian professional working as a senior HR specialist in a prominent construction company in Milton Keynes. I have been a Three home broadband customer for almost a year. Today, I visited the store with my wife to purchase an iPhone 16 on EMI. I was assisted by a Customer Advisor - Max. Initially, he asked for my details, including my home address, bank details, and annual income. I noticed a lack of engagement—he did not maintain eye contact, rushed through the process without clearly explaining what he was doing. Customers should understand the details of the transaction and have a say in their purchase decisions. After collecting my passport and taking a scan, Max asked what SIM contract I wanted. I informed him that I currently use another provider but would consider porting to Three for a cheaper SIM plan, as I primarily rely on broadband at home and work. However, I was not given any options or pricing details regarding the SIM contract or additional accessories. He asked me if I would like to proceed with the hard credit check and obviously I said yes and I told him that I want to understand the price variations for the iPhone 16 Pro and Pro Max and also the sim contract options. Max then went into the staff-only room and returned with an iPhone 16 Pro, along with several accessories (back cover, ear pods, charger, etc.), and asked me to sign on the tablet—without prior discussion or my consent. When I questioned the total cost and asked for a price breakdown for the iPhone 16 Pro, iPhone 16 Pro Max, and SIM contract options, his response was, "It is too late." This was completely unacceptable. I was not given a chance to make an informed decision, and I felt pressured into accepting a package I never agreed to. Despite my frustration, I remained calm and asked whether I had passed the credit check and if I could compare pricing options. He simply insisted that I either sign for the phone and accessories he had chosen or wait another three months for another credit check. When I asked again for a cost breakdown, he refused and repeated that "it was too late." For comparison, I recently accompanied a friend to another Three store where we underwent a credit check. Despite failing it, the advisor at that store was patient, transparent, and supportive. He explained all phone and pricing options in detail, including choices with and without accessories and SIM contracts. We were reassured that all decisions were ours to make. The contrast in service between that experience and what I encountered today is staggering. Max’s lack of transparency, refusal to provide options, and dismissive attitude left me feeling unheard and disrespected. What was meant to be a thoughtful birthday gift for my wife turned into an unpleasant, frustrating ordeal. To make matters worse, when I declined to proceed, Max muttered something under his breath in front of me, which felt deeply inappropriate and unprofessional. I could not decipher his exact words, but it was offensive and unsettling. I left the store feeling extremely disappointed, frustrated, and frankly, discriminated against. I am a tax-paying resident of this country, & I am fully aware of my consumer rights. Three, as a reputed brand, should train its staff to be more empathetic, transparent, and customer-focused. Customers should never be pressured into financial decisions or treated unfairly. This experience today had clear undertones of racial bias, which I cannot ignore. It has been over two hours since this incident, and I am still deeply disturbed by the way I was treated. I request an official review & investigation into this matter so that such incidents do not happen again. Three must take customer service & fair treatment of all customers seriously.