DO NOT SIGN UP WITH THREE!
DO NOT SIGN UP WITH THREE!
THE WORST CUSTOMER SERVICE IN THE WORLD
The communication and customer service from this company is abysmal. Trying to get any help is near impossible and frustrating I have calling them from one week to sort out with one issue has cost me more in time, stress and sanity than I would wish for anyone else.
Afterr using more than tow week I lost my new Galaxy s8
and contacted the customer service number. The call centre and technical teams are in India where:
* My calls were always met with ridiculous repeated security verification already completed in the annoying automated messages.
* No one bothered to record or read anything on my case notes and agents would ask the same questions over and over again.
* Agents would give me totally incorrect information that would shake confidence in any customer. I gave them my IMEI number and every details every time when I phoned, One agent who said he will send me the proof of usage and black listing in 72 hours, after waiting 72 hours I phoned, they asked everything from beginning including IMEI number and said you will receive it by tomorrow. today I phoned and now they
insulted me and are trying to prove it that I am laying and haven't use that phone on their network. which is totally wrong and unfair. I have asked them that if I didn't use that phone then which phone I have used past 2 weeks. they have no answer.
When I said that it was unacceptable for my issue to remain unresolved weeks after reporting it,
If anyone can recommend a mobile network provider with a better standard of customer service than this I would be very grateful as this has left me with nothing but frustration and stress. I am looking for another provider.
DO NOT SIGN UP WITH 3
Md fayzul hassan
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