I placed an order on 31st of December and it didn't even leave the warehouse yet. I contacted them and received 'very' professional answer" don't worry it will be despatched soon". After another few days on 11th January I contacted them via chat to cancel my order and get a refund and I was told that they need to send it with request to send this to them back and then they will issue a refund. What kind of system is not allowing to cancel the order before it has been processed? What kind of company is loosing the money in such way? It is ridiculous. Now I am waiting to get my money back and definitely will never ever buy with them again. Be aware! Don't buy there! They do not respect their customers!