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Stephen
Purchased 2 pairs of Timberland boots, cost £250. I have been a loyal customer for about 30 years. Both pairs delivered were the wrong colour. Although I have had loads of boots in the same size, these did not fit. Reason - because they have obviously fractionally reduced the amount of leather so they are now too narrow. Boots returned on 2 April and received on 4 April but still as of 24 April no credit. Not only awful service, but it contravenes the The Consumer Contracts Regulations. Their customer care people simply blame a glitch in their systems. I will not buy from them again.
5 years ago
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Timberland has a 2.8 average rating from 55 reviews

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