OMG.
How can such a great brand that sell such a quality product be so bad at customer service.
I ordered 2 pairs of men’s size 12.5 boots.
I received 2 pairs of woman’s size 5.5 boots.
I spoke to the customer service department who advised to send back the products. They would refund once received but I couldn’t reorder until they received the boots back.
I requested to speak to a manager, but was told they don’t have one.
I rang back, and a different adviser offered to get me a call back from a manager. This didn’t happen.
I sent the boots back on the 3rd of the month. They received them on the 9th. On the 16th I rang back to find out why I haven’t been refunded. Their reason was I didn’t send back the same product I ordered.
I was promised a manager would call me before the day is over.
Guess what! No call! No refund! No more of my custom!
But they don’t care. Because they have a great product.
4 years ago
Timberland has a
2.7
average rating
from
56
reviews
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