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Basingstoke - TKMaxx I have been a regular customer for awhile, buying their clothing, items and many other things. However today (12/08/2021) I have never felt so uncomfortable and yet so badly treated by staffing. First a lady who worked in the changing rooms who I would like to name but have respect, for saw me and assumed that I wasn’t going to buy the shoes. I would like to try shoes on before buying as I do not see any problem in that. Then she stood at the end of shoe areas and stared at me while trying the shoes on. Grabbed both pair of shoes to see if I can get an input from my friend. She then kept looking at me and following me with a horrible stare. Went upstairs to the home section to do a bit more of shopping, had seen a young staff guy coming and down looked at me suspiciously and said something in his ear piece. At reaching to the tills I felt all eyes on me as I was buying the shoes. I would just like to say, everyone who works in retail understands how hard it can be. However do not look at someone and judge by their appearance or the length of time I spend in store and assume they’re not going to pay. It’s rude and not right. Please be mindful of how the staffing in the shop can treat people. It’s not acceptable and it’s disgusting how I was treated. I felt I had to rush out of the store. The length of time I spend in the store deciding on the shoes or what to get is no one business apart from mine. The looks are unacceptable and not appropriate. I have not once ever thought of writing a comment. However I am a lady with a morals and respect, I do not steal nor do I ever think about stealing. I have worked in retail before and I understand how it can get, but not once not once would I automatically assume someone is stealing for wanting to look around and try shoes on. I am so disappointed and never felt so uncomfortable. Please fix this, I can grantee I am not the only one who has felt like this. Never again.
3 years ago
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Tkmaxx has a 3.1 average rating from 234 reviews

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