I ordered a pair of boots (isabel marant) for £229.99 and they came in horrible, awful conditions, like they were used for more than one year! I took them back to store and explain that I received them one day ago, impossible to be worn by me and look so disgusting and they told me canno't receive them for refund in this conditions and will investigate, I just have to wait for their call. Of course, no one called me. I've also send an email with pictures...and nothing! This is a nightmare!
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