I've tried to exchange a damaged Tucci suitcase I purchased from TK Maxx in June, and I've only used it the once! The interior zip has broken off and rendered the item unusable. I've lost the receipt which I know doesn't help. Your assistant advised me to find some other proof of purchase. I can narrow down my purchase to a particular day in May but I know it won't in particular show the £45 purchase price as I also bought a number items that day. All in all a totally unsatisfactory situation. Lesson learned, dont purchase cases from TK Maxx, go elsewhere, stick with Tripp, and ignore totally false 10 year warranty's from any Italian made goods!