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Mr Khan
Be careful, that ‘treasure’ you think you’ve found may not be what it seems. I was in the market for a rug and noticed TKMaxx had a beautiful Afghan rug for sale at £400 off the full price of £900. I placed the order and was looking forward to receiving my treasure. However, what I was sent was a completely different rug - different colour and an inferior pattern. I was absolutely gutted. I emailed Customer Services and they advised the rug I actually ordered was out of stock. Not sure why it was still listed for sale though. They advised I return the rug to my nearest store for a refund. The really annoying thing is that I paid for the rug using an e-Giftcard, as my employer has a scheme offering a modest discount at various high street stores. And of course the refund will go back to the original payment method only. That means I’m left with a high value gift card that I can only spend at TKMaxx - on items that may not be as advertised and may or may not be in stock. All I can do now is somehow try and take this ugly large and heavy rug back to my local store for the refund. I wish I hadn’t shopped at TKMaxx. All they had to do was supply what was advertised, and they failed! It turned into a hassle and inconvenience. To be fair, ‘Harmony’ the Customer Services advisor did reply to my emails quickly. Bottom line: proceed with caution when buying at TKMaxx, especially on big ticket items. I’ll be shopping elsewhere next time…after I’ve finished wasting £s on the Giftcard…
10 months ago
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Tkmaxx has a 3.1 average rating from 234 reviews

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