My mother sent me into the limerick branch to dropback a top that did not fit . It was 2 days out of the return date on the receipt. She had rung them earlier in the week as she was not able to get over to drop back earlier shes 85! and was told she would not get a refund but a credit note ,fine.. Upon taking it to the counter and dealing with a girl at the till the cashier beside butted in quite aggressively and said it was out of date and that's it.i was not even dealing with her. I explained what my mother was told and the German sounding woman stalked off to get a manager. A short blond older women rocked up obviously eager to show her claws she said repeatedly that she was the manager I explained the case and she said its not on the system any more. I pointed out it was still tagged and all of 22.99 but to no avail even when I told her as a family we spend a fortune in there I have teenage girls!! Still all i was met with was I'm the manager and not a budge, I'll talk to my team and correct them as your mother should not of been given that information. I said how poorly I felt I was being treated and that that was the end of being a long standing customer I was told fine and good luck.. Over something so small it was shocking treatment I was approached outside by another customer who was at the counter and they expressed there discust at what they'd witnessed. My daughters where upset as they where seeing from a distance what was going on one of them heard the teller approach the manager and describe me as a pain!! Not good at all.... Date of experience: 24 January 2025