Ordered an item online which was damaged. Rather than insisting on sending me a returns envelope, I agreed to return it to a store, saving them postage cost. In the store they only reimbursed for the cost of the item rather than including their postage cost telling me that I would have to contact their online team for the postage! So my help gets rewarded with having to do more admin. Of course I could have insisted, well within my rights, that they should pay for my return postage of the faulty product, and then claim all costs back in one process, but of course I did not know they would take advantage of customers kindness in this way. The online team won't respond to my emails regarding the refund. The additional postage refund of TKmaxx sending me the item, is only a fraction of the purchase price, but as they have forced me to spend this much time on it, the case has become about principles. The case has been unresolved and emails unanswered in 3 months now. What a complete waste of time. I think this is extremely unprofessional, wasting my time for a few pounds regarding postal charges, which should have been refunded in store. I have been a satisfied store customer for many years, but your online support is beyond terrible.