Never shop with this company!!! The worst customers service and products!!
I have purchased £99 shoes from TKMax and was not happy with the quality of them. When I tried them on in the shop they were absolutely fine and comfortable. But after wearing them for 1 day I had blisters and blood on my feet. The stitching from inside was very sharp and untidy which made my feet bleed. I can assure that this is a manufacturing fault due to sharp stitching.
I went to the shop in Lewisham to get the refund, showed my receipt. A Manager wasn’t very helpful, rude, he was unprofessional and spoke to me like it’s my fault. He asked me for the pictures which I didn’t have at that point. Their manager couldn’t make the decision. He said I need to contact customer services which I did the same day. Sent my pictures and got an answer from them that it is not a manufacturing fault. I wonder how can someone make that decision without looking on those shoes.
I’m not happy with their decision and want to appeal it as for me i is a manufacturer’s fault.
The blisters are almost gone but now I have pain when I press on the areas I had blisters. This is totally unacceptable and company shouldn’t sell products which causes damage to the health. They didn’t even replied to my second email which only shows how indifferent they are to their regular customers.
I’m very dissatisfied with their product and service
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