The clothing in TKMaxx is usually quite good quality. However, the delivery experience is very poor. Firstly, you have to pay for your items to be delivered (shops usually do free delivery on items of over £50, but not TKMaxx), then you wait for your items to be delivered for a whole week. Secondly, if you want to return your items, no labels are provided. You have to physically get the return address typed up and printed, go to the post office (not great during the COVID-19 outbreak) and pay for your items to be posted back, in your own packaging. I personally paid £9, which made my delivery expense around £15 (there and back plus the packaging) in total, which is a lot. I wish TKMaxx could be more considerate and follow the examples of the other retailers by doing free delivery and returns, with pre-printed labels. This would leave a much better impression.