Personal account closed for applying for a business account. I had my personal account that was deactivated because I had set up a business account that was rejected. I have a website promoting 1500+ retailers and a few CBD brands which are also legal the UK. It has nothing to do with drugs or cannabis. And under 0.1% of my total retailers on the website. Upon trying to pay the £45 fee for the business account the payment said "In Progress". I never had it actually opened - as they auto rejected it on the app (that's okay). I then received an email to say my personal account was deactivated too. This account was never used for any transactions. Only for holidays - spending money. I tried to appeal the decision but they just went around in circles saying I broke their policy. How? When the business account was not even active - or used, I tried to pay the £45 to finalise it TO use it. It was never used for not 1 transaction/payment. I never sent or received any money through the account because I had no bank account details for it. No sort code or account number - because the account was not set up! So how could I breach your policy through an APPLICATION for a business account. I tried calling up on their London number and wasted 50 minutes explaining my personal account was only ever used for holidays which they can see and check on their system. I tried to appeal through the app and it was rejected? Why? No explanation other than you promote CBD products. But not through my personal account! And the business account set up was never completed! Absolutely insane to close a personal account for this reason. I would understand and accept if they just rejected the business account application. But to close the personal account is a joke. Awful customer service, they would not let me speak to a manager or anyone that could help with appeals or this situation. The customer service agent just read her script and said I broke the policy. And the acceptable items policy was not shown anywhere when setting up the business account. Next time have it pop up and on the screen so we can READ IT before going through the application.