We had to drop out of a tour on day 9 of a 17 day tour, due to one of us testing covid+. We were obliged by Travelsphere to discontinue the tour and rudely dismissed by our hopelessly incompetent tour guide. We were left at a suburban hotel with a fellow passenger aged 75 and all alone, also quite ill with covid. The tour guide wrongly told the hotel we were all covid positive (then later denied it), which meant we were asked to leave the hotel when the patients could barely walk. Fortunately one of us who stayed was healthy and was able to take the patients for testing and medical care, find a new hotel, get food for them, and make alternate travel arrangements. That healthy person gets no reimbursement whatever. Travelsphere management failed to send a cancellation letter until at least two weeks after it was requested, which they were told repeatedly was required by insurance for any coverage. Thus we were obliged to pay for all our alternate arrangements, testing, meds, and travel out of pocket (over £2000). The wording of their letter implied it was our choice to leave the tour which means we may not receive any reimbursement whatever. These people are not only incompetent, but they actively avoid anything but lip service, hiding behind their telephones. Transatlantic phone calls with Travelsphere cost us over £100 because they took ages answering and then talked non stop about how none of it was their liability. No interest in whether anyone was truly ill. Good luck with this lot if you ever have a medical emergency on their tours. By the way, Travelsphere, your hot mess of a tour guide on that National Parks tour really ruined our experience with her non stop drivel and complete lack of knowledge of the places we went. She prolonged each day by at least two hours by misdirecting the driver, and expected us to sit on a bus from 7:30am to 6pm each day, then find our own dinner. Horrible tour, even without Covid. Her racist comments (preserved in an email you are welcome to view) resulted in our blocking her further correspondance, so perhaps that's why she's never sent us the promised day tour refunds?