Update to being thrown off the Travelsphere US National Parks tour in Sept 2022 - - for the crime of testing COVID positive on a bus full of coughing people - we have only just settled our claim via the UK Ombudsman who intervened to get the lost tour time covered by our insurance. We have now received over £4000 in compensation on a tour which cost us £7000. It took us many hours of phone and email work to get this done. Many thanks to the Ombudsman, a very competent office. The Ombudsman's office were shocked by the lack of information in the Travelsphere cancellation confirmation, and by that fact we had to repeatedly ask for it for over three months. Travelsphere's lack of customer care was appalling from the moment we paid for the trip. Can't get through on the phone, they don't update file information, and heaven help you if you have a genuine emergency whilst on their bus. The tour guide we had was incompetent, gobby and quick to be aggressively rude. She also lied to the hotel, telling them we were all COVID positive before she ran off. Thus we were obliged to move two very ill people across town to another hotel. Seven months later, we finally have our claim settled, including reimbursement for the cash pre-paid for day tours, which our tour guide kept and never returned to us! Please carefully consider whether you want to book with these people - they literally left us in a cheap hotel in the outskirts of Salt Lake City (might as well have been in the desert) whilst very ill. No follow up, oh, except for the sales rep who randomly called us to say Travelsphere had no liability whatever for our losses, and good luck with our insurance! I haven't even looked at my photos from that trip since the very thought of how we were treated by the guide makes me nauseous. I can't believe Travelsphere continues to employ such people.