The itinerary was good except.... The itinerary was good all through except for the part involving San Jose`. It was a pity being in Costa Rica and not seeing the only town which was worth seeing. We were given time only to view the National Theatre, the Cathedral and the Gold Museum. There are numerous other sites to see in San Jose` which we were not given the time to view such as the Museo del Jade, Museo Nacional, Museo de Arte Costarricense, Insect Museum at the Universidad de Costa Rica, Museo de Arte y diseño and the Parque Zoológico Simón Bolivar. The main problem was the site of the Studio Hotel in Santa Ana. Although the hotel was nice including its amenities, this was not in San Jose` as promised in the brochure. This was in a different municipality of Santa Ana. If the hotel was in the centre of San Jose`, then in our free time especially on our last day we could have visited the city. Because we were out of centre the last day was completely wasted. Google shows you that the hotel was a 20 minutes drive from the centre, whilst in reality because of traffic, this was 60 to 90 minutes away. This was a great pity because it left us with a bad taste. I feel that we were sold one thing and given another. The Studio Hotel is situated in the anonymous municipality of Santa Ana whilst we should have been allocated a hotel in the city of San Jose`. There are numerous hotels which you could have put us in in San Jose` centre. As I said we were sold one thing and given another. Now about the Hotel in Monteverde. The program I purchased from you showed Jardines de Monteverde one kilometre away from the centre of Sant Elena. During the trip we found out that this was changed to the Hotel Burgi Lake view Lodge. First of all, I formally complain that as a minimum I should have been informed beforehand. Secondly, if ever I had a hopeless hotel, then it was this. The surroundings are beautiful, but it is in the middle of nowhere. So much so that we got stuck in the mud to get to it. It is full of steps to come out and into the rooms, and there are no amenities whatsoever. For a hotel in such a place it should have its own restaurant and its own bar as a minimum. There is nothing to do there in the evenings. The room was cold with only a tiny heater to warm the room with wind howling outside. It was too far away from the nearest town of Sant Elena. The supposedly safe in the room was a joke. A small wooden cupboard with a key lock that you can purchase from the nearest ironmonger for a pound or so. There was nowhere to take a walk, without using steps. Very bad choice of a hotel on your part.