The Treasures of Tuscany & Florence Holiday. The change in hotel from the Grand Hotel Tamerici which was right in the town of Montecatini-Terme to the Hotel Michelangelo was a huge disappointment, it was a long walk down to the town and the hill to walk back was much too difficult for older travelers like myself. The Dinners at the Hotel Michelangelo were disgusting absolute slop not fit to give to an animal, many of my fellow travelers said that this was their worst holiday they had had with Travelsphere. There was no tea and coffee in the rooms which would have been provided at the original hotel, the rooms were less than basic with no comfortable chair, no place to put a suite case, or adequate draw space for clothes. I was told when I booked the holiday that the walking would be leisurely, but it was far from that more like hiking, on the daily tours of the various towns and cities, it was impossible to keep up with the group (which was too large anyway), so therefore I miss most of them, as did other travelers because of the walking pace. Also, when there was a local tour guide it was difficult to hear what they were saying because of the poor quality of the receivers and headsets. Michaela our tour director did her best and was quite helpful, but it would have been easier with a smaller group. I would suggest you equip your Tour Directors with a flag to carry so the travelers can identify their group, instead of an old piece of rag which our director carried. I was really looking forward to my holiday in beautiful Tuscany, but unfortunately Travelsphere did not meet my expectations.