Honestly never experience such infuriating, indifferent and inept customer service. All fine when buying the bike - it arrived next day. Pedal crank fell off on my 4th short ride. Took weeks to call me back. Sent me to Halfords for a fix to then tell me they wouldn't allow Halfords to fix the bike. Then the silliness really got going - days chasing to get my bike collected. Weeks chasing a response to then be told it wasn't covered by warranty - the pedal fell off!? After weeks of chasing with no update i was offered an exchange but they had no bikes in my size they were willing to exchange for. Multiple calls, emails and live chat with people who just didn't care and would make promises they had no intention of following through. Finally get assured my bike was coming back next day only to be told hours later it was too short notice to prep the bike - odd because they could ship next day on initial purchase. They simply aren't bothered about you once they've got the sale. Sarcastic, catty remarks from livechat and customer service is the best you can hope for. The repair took a matter of hours yet 6.5weeks on I'm still without my bike.