I have ordered a bike and other accessories cost £999. Delivery was arranged through DHL. Consecutively 2 days completely unruly DHL said that they could not deliver because no one was at home and cannot access address. Although I was home all day waiting for my delivery. No card left at all. 3rd day delivery was delayed don't know why. Everyday I contacted DHL and Trefz. Spoken to same person everday on the phone /chat for Tredz. Same answer, they don't have control on courier service. They offered me to go to Abingdon to pick it up which is 25 miles away from where I live. On Friday Tredz offered me to rearrange delivery another time.which I refused amd asked them to refund. Now they have to ask DHL to return the items and I.cannot have refund untill then. Totally frustrating. Not recommended to buy from Tredz bikes.