I ordered a pair of Alpine stars trousers for my son, which didn't fit so I returned them for a refund. However, due to the fact that they have some animal hairs on them because we have pets, they have refused to refund me my money and have apparently returned the product to me. We have had animals for years and have never had a problem with any other shop that we do business with. It is also extremely easy to remove animal hairs; there are no stains on the trousers. I am extremely disappointed. I do not like to write negative reviews, however in this instance, I feel it is necessary. I have ordered from Tredz many times before and never had any problems. This time however, I have been left with a very sour taste in my mouth and will think twice before I go back to them for anything.