Terrible service!! Ordered an ebike online cost £3,300. Received an email saying the bike was despatched and would be delivered 2 days later. I booked a day off work to be in. Day of delivery and I checked DHL tracker to be advised that there was a problem and to contact sender. I called Tredz and they basically said we'll call DHL and get back to you. They called me back fairly quickly to say DHL hadn't got a van big enough to deliver the bike that day. I wasn't happy and advised I'd taken the day off to be home. They apologised and said we'll see what we can do. Half an hour later I received a notification saying my bike was out for delivery and would be delivered between 12.20 and 13.20. It never arrived and 2 hours later I received a notification stating that the driver was delayed but it would be delivered that day. 5.20 came and I checked the tracker again which said the parcel was at the depot and they had attempted delivery at 12.30. Absolute liars! I waited in at the curtains with my best mate all day. They never came and funnily enough they never left a card to say I was out? I called Tredz at 5.20 and was put told the advisors were busy but they'd be with me as soon as possible. I hung up the phone at 6.30. Absolutely shocking service. And I know they lied to me. I'd rather them have just said we cannot deliver it today and I could of gotten on with my day! Rather than waiting in anticipation for the entire day! I will NEVER buy from them again and I will tell everyone how rubbish they are.