Well I guess these reviews say it all, you cannot review on their site either as they won’t publish any negative reviews. Me, i paid £5600 for a Haibike 8.0, came damaged, Customer care was shocking, warranty department Alex is a complete lier and also tried to palm me off with a £250 voucher i had to spend with them, i lost that with my day off work i wasted chasing them on my delivery day. Took 3 days to get an answer out of arrogant Alex. They have lost another sale due to this incident as my pay was getting the same bike.............dream bike experience completely ruined!!!