Absolutely shocking customer service, avoid this company. After ten days which they did mention would take to deliver my new bike. But as I waited on the stated delivery day and it never arrived. I manage to get it later from TNT at a local sorting office 48 hours later. As I work away and wasn’t going to be home for the next few days and no one able to receive delivery for me at home I had to make arrangements to somehow get it redelivered, Tredz Were completely on contactable never replied to any emails never replied to my calls or rang me the live chat is just generic messages I actually have another order which I’m still waiting on From then again no communication no contact don’t know when it’s gonna arrive the tracking number they gave me doesn’t match any tracking number with Royal mail so I expect to find it on my doorstep when I get home do not order from this site jokers. were completely on contactable never replied to any emails never replied to my calls or rang me the live chat is just generic messages I actually have another order which I’m still waiting on from them again no communication no contact don’t know when it’s gonna arrive the tracking number they gave me doesn’t match any tracking number with Royal mail so I expect to find it on my doorstep when I get home do not order from this site jokers