Next day delivery turned into nearly 2 weeks - TNT their couriers had lost the parcel according to tracking - Tredz wanted to wait 10 days before asking TNT to investigate. Package turned up at neighbours house and just left outside back door - no card posted in either my neighbours house or mine - no-one knew package was there. When I did get package had to return as products not as described - returned via Collect plus label on Thursday and it was delivered to Tredz according to Collect+ tracking on following Monday. That was nearly 2 weeks ago - according to Tredz they had received my return package - then they said they had it but it hadn't been scanned in their returns warehouse!!!! Still waiting to hear that it they have actually scanned package and processing my £270 refund - waiting with baited breath and on verge of taking cause to solicitors. Before they were taken over by Halfors this company was very good - now they are a nightmare to deal with.