If you like to stress out re your purchase, Tredz is the best company to buy goods from. You order an electric bike. It comes in 10 days with faulty. You report it and hear nothing. You chase with an email. After chasing, finally, they bother to respond to your email - give you a great advice ‘get your bike regularly serviced and reset the battery’ Of course, everyone get their brand new bike serviced after each use - stupid me! You send another email, they again don’t bother to respond. You get more angry and send them angry email and finally they give you a pointless call - customer service guys ask you ‘What do you want me to do?!?’ Of course with an attitude! You ask them to recall the bike and give you refund. They say ‘NO’ we cannot do it. You wait another week for respond and finally you get an answer. You can go to local shop, get your bike fixed and they can cover UP TO £50 but that cover is a voucher. Which means you will use that voucher to purchase another item from Tredz. Such a good service huh? Enjoy your shopping with Tredz! 😉