Absolutely disguted in Ultimate Outdoors. Robbed me of £530 after I purchased a tent online. Firstly gave me the wrong tracking number for DHL. Finally after a few phone calls another tracking number was issued. I contacted DHL to have the parcel redirected which they confirmed. Chased parcel again wasn't qt the location that was stated on the delivery e-mail. I filed this with Ultimate Outdoors which took another 28 days then to be told that the parcel had been delivered to my address which I have still not received. After some back and fourth DHL confirmed that this had not been delivered correctly and I should go back to Ultimate Outdoors as they are the sender. Ultimate outdoors still will not look into this. I can't make a claim with either company.