these are scammers, this was there response when they refused my withdrawal, Hello there! My name is David and welcome to our support service. I`m currently investigating this issue for you. Thank you for your patience while I look into it. Due to the fact that you have a new account, you must confirm the address of the wallet to which you plan to withdraw funds. To do this, fund your account with exactly 500 USDT from the wallet to which you are going to withdraw funds in the future. After verification, you will be able to fully withdraw funds from the wallet.