I only deposited £59 for less than an hour, lost £20 in that time, asked for a refund was told by Laura it would take 15 to 20 days, I've waited and waited and contacted then, again Laura told me my request had been processed, still not in my account, I am now over 30 days and still waiting, perhaps time to hand over to Martin Lewis to pursue and name and shame this bunch of un-scrupulous people and there company VIP AUCTIONS. Do not ever give them a penny or a look or a second thought. As a gentleman i will not give them what i would really call them, the type off my keypad. William