Totally waste of time Totally waste of time. Customer service representatives do not listen to anything you have to say and just try and exert their authority upon you by talking down to you. They are very rude and are not able to comprehend customers requests. Managers are never available despite the fact you have been told by supervisors that there are more managers then workers. Representatives are argumentative and although you are told that the conversation is recorded, managers do not take any action against dealing with unruly behaviour or discussing issues with customers but instead they try and close your account. Head office details are never given despite repeated requests. If you do write to head office, your complaint is ignored.