Having placed an order back in May, I am still awaiting the arrival of my chairs. With each delay and missed delivery date it has been necessary for me to contact Voga as they don't see customer contact, or even customer retention, as a priority. In fact, in a previous curt response I was simply informed "(they) don’t have a system that sends out an automatic update about the status of (my) order" which entirely misses the point. If you find yourself busier than anticipated and having to push back delivery dates, there must surely be a moment in the additional 10 weeks lead time for a member of your customer service team to contact affected customers, rather than always reactively responding to issues after the fact. Despite the nominal offer of a 10% discount on a future order that would just as likely take an additional 4 months, I will not be placing any future orders with Voga