I ordered on Saturday, 1.04.2017, 6 EAMES CHAIRS DSW at voga.com in value of 390 Euro.
After I placed my order information appeared that I should wait for order confirmation with delivery time. I’ve never received any order confirmation from Voga. So I contacted Voga on following Monday informing them that I’m still waiting for order confirmation. They confirm that my order has been successfully placed into their system and wanted resend order confirmation but still nothing. Once again I requested an order confirmation or an order number and delivery time.
On Wednesday (5.04.2017) I have been informed for the first time that the delivery time is between 8-16 weeks and that my order will be delivered to VOGA store located in Ireland and I have to arrange pick up / shipping myself. This is not stated anywhere in the buying process. I was asked for my address, I assumed it would also be delivered. When I asked why on their website next to the product appears something like "over 9 left" they replied: “The “Items Left” on the website indicates the number of items left in this batch/container”.
When I realized my mistake, instantly, reached out to cancel my order. I was told that this is only impossible when I paid administration fee of 50% … "If you wish to proceed with the cancellation, please be advised that this will be subject to an administrative fee of 50 %
We refer you to our terms and conditions:
8.7 The Buyer may cancel the order before the order has finished processing by notifying the Supplier oninfo@voga.com.
Cancellations before the end of processing are subject to a 50% administrative fee which will be deducted from the order value when the Supplier processes the refund."
We are August now and I have no news from Voga!
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