SCAM, DISHONEST!!!!!!!!
Firstly, I ordered a lamp on the 2nd of April, and on the 25th of July I was notified that the "quality control experts" had concluded that my order did not meet the required quality standards, and therefore the delivery of my order would now be on week 37. That is more than double than stated on their FAQ, however 9 months for a lamp is outrageous. I asked to cancel my order and for a refund, but I was informed they do not do refunds since the production starts as soon as the order is received. This is very hard to believe (a very simple lamp does not take 9 months to be produced), and either way, they could have kept my lamp for the next costumer. After a lot of back and forth with their costumer service, I decided it was not worth the fight and that I would wait for my lamp. I was offered a 10% off my next purchase, which needless to say i will not be using.
After that, I was notified by DSV on the 5th of September that my lamp had arrived to the warehouse in Ireland, and that the delivery would cost me DOUBLE the price the lamp had cost me. They need to NOTIFY their costumers BEFORE the payment that they are not able to deliver to the delivery address! It is UNACCEPTABLE and extremely DISHONEST for them not to notify the costumer that they will have to pay more than the actual price to get the item delivered. Furthermore, the communication with DSV was quite difficult, they gave me a different price with every email, almost 1/3 of the price they had given me at the beginning with no reason whatsover.
In conclusion: DO NOT BUY VOGA
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