After placing an order and waiting 6 weeks with no lampshade arriving I saw all the bad reviews and contacted Voga. I asked to cancel the order as it looked like I would be waiting another 6 weeks and was told no! The email seemed like an auto reply as each reply, no matter the question the responding email was EXACTLY the same until I sent an email asking if it was an autoresponder and does Camille even exist. Then NO reply!! So I applied for a refund through my bank which I got. That was back in November. Then just before Christmas I got an email saying my product was in the Autofulfil warehouse in Dublin. I thought nothing of it and didn't reply as I've already got my refund and as other reviewers say it's nearly impossible to get the product quickly enough before its been "sent back" to Voga who can't issue a refund or resupply your paid for product. So I figured it would be sent back within a week. Well I've had 7 more emails since 21/12 saying my product has arrived at the warehouse, roughly 1 a week so I'd say these Autofulfil warehouse people are in cahoots with Voga. My advice to anyone who's placed an order with these scammers is demand a refund from them then when they won't give it, contact your bank to get a refund and ignore any correspondence from Voga or Autofulfil.