Sent in an IPhone 11 Pro Max that had been valued at £265 after listing the phone as in good condition on their value checker. (For reference, this phone lived its life in a case, with a screen protector on it from the day it came out of the box. And I even polished the phone before sending in) The offer I received after their technicians had reviewed my device was £110. Phoned and spoke with Steve at their customer operations centre and he had no information as to why it had been devalued so much. I can only assume that We Buy any Phone over value their phones to then lowball you when it’s in their possession in the hope that you’ll just leave it with them out of convenience. I put this accusation to Steve and it wasn’t denied.