Shocking company,l sent my iPhone 11 was offered as good condition, l personally thought it was in excellent condition as it was kept in a case from new !! The problem (or one of them) Is in the grading system the highest they offer is good condition ! But this is very ambiguous because if you look at what their interpretation of good condition is , it is basically perfect condition! So this then allows them to use this level of scrutiny to downgrade your phone price in almost every case . I sent an excellent boxed phone was offered £205 but then reduced to £115 disgraceful! By the way the video they send you to prove their case is of such poor quality it is impossible to se if it is your phone let alone any damage they are claiming to identify. This is a company that is only interested in the sell on value of the phone , therefore the success rate is increased by giving you far less than it is worth. DON’T USE !! Of the few good points l have noted in other reviews, is their fast service!! Of course their fast SCAMMERS never do things slowly they want your money quickly.