Do. Not. Give. Your. Phone. To. This. Company. They reel you in with the highest offer online. I’d be surprised if they ever pay that offer. Just check other online review platforms to see how poor this company is. I have no idea how they have such good reviews on Trust Pilot. Do your research when looking for reviews and ironically don’t trust Trust Pilot as far as this company is concerned. Their rating of ‘good’ should actually be labelled as pristine condition which no used phone is. They offered £247 online (iPhone 11 128gb) but I had the smallest scratch in top corner of screen. That offer reduced to £130. They expect you to accept as they now have your phone. I declined the offer and had to pay over £10 to get it returned (only cost me £7 to send special delivery). Sent phone to Mazuma for offer of £215 and their ‘Excellent’ rating accepts up to 3 scratches to screen and their lower grading of ‘good’ was £180, £50 more than this company for even more defects. However, Mazuma gave me the top offer of £215. Stay well clear of these. Stick with Mazuma. I have sold to Mazuma before but was reeled in by We Buy Any Phone’s high offer. Never again. Do not trust them and certainly don’t expect the offer they give you online.