Please, please, read the reviews on this company before you go ahead. I didn't research and now regret it. They offered me £190 as my phone IS in good condition. (Note, there is no option for very good, or perfect condition) they received my phone and then told me they will pay me £40! after emailing they upped the offer to £50, as I need to pay for the privilege of having my phone returned and they offered to cover this. (so kind) This is a joke of an offer for a phone that is in good condition and I know is worth much more. Unless your phone is in PERFECT condition don't send it in. the slightest scratch will make them offer you an unfair amount that does not match the value of your phone. They know they have you on the hook, as a lot of people wont want to pay for the phone to be returned. So they expect you to accept the low offer. The system is a con. A phone sent in good condition, is exactly that and they should honour the offer. I look forward to a generic response from them about honesty policies etc etc... only thing is they don't offer an honest amount. its all a con.