Sent away my S22 Ultra in excellent condition for nearly £400 they quoted. Waited a few days and ‘urgent action’ was required. I phoned them and they basically said I had lied about the condition because there was marks on the screen. I asked if they had removed the screen protector- they said no. Apparently unless I accepted their reduced offer, they aren’t allowed to remove screen protectors. They offered me over £300 less than originally. They offered me £70 for a phone in excellent condition!! And to add to insult I had to pay £10 for them to send my phone back to me. 1000% avoid.