Very disappointed with this service My phone was in very good condition, Always kept in a case with a screen protector on and yet as soon as they’ve got their mitts on it the screen is scratched and the back is showing signs of wear, I smell B*** S***!!! Now I could have turned down their poxy second offer but what use is a scratched phone to me? I wouldn’t be able to sell it elsewhere so chose reluctantly to except their poxy offer as my phone was just sitting in a cupboard and I guess £65 is better than nothing. However I would never use again and would advise anyone considering their inflated offer to go elsewhere as the same will happen to you.