nder no circumstances use this company, they give the biggest quote to secure they are used but have no intention of honouring the quote as their criteria are ridiculous.. for their “good condition” offer, there can be no marks whatsoever, no lights scratches to the back or sides. My wife and myself sent them 2 phones that had spent their lives in protective cases with screen protectors on but they still deducted £100 off each quote for scratches you’d struggle to see with the naked eye so unless your phones has spent its life behind museum glass it won’t be accepted as in good condition. It’s then ata cost to get posted back so most people just accept and they know this.. do yourself a favour and use a company with realistic criteria for used phones