Sent iPhone 14 to them. 9 months old and had been in top end case & screen protector with little use. I received an email saying it had passed the tests but tester said screen, case and buttons had light wear. They didn’t. It was absolutely as new, not even the screen saver had scuffs. It had been taken out of the case fortnightly to clean. I contacted them as I had taken a video moments before sending it in the original box to them and suddenly that report was gone and the offer back to original price. Someone contacted saying they didn’t know what I was talking about as the original offer was on my account. Sent iPhone 12 also pristine and they dropped offer from £190 to £120 for light wear and tear. Again there was not. This was my phone before I had the 14 and hadn’t had heavy use and also protected and looked after from new. After my experience with the other phone, I inspected it thoroughly and did close up photos and a video in bright light to make sure it had no signs whatsoever of wear. They would not budge on it except to offer an additional £10 and said they have labs with bright lighting and can see things we can’t with the naked eye…… I ended up accepting that because I didn’t want to go through all the fuss of having to sell it and needed the cash for my new phone. I won’t use these again.