I sent my pristine 2 year old IPhone 13 which had been protected by a screensaver, lens protector and robust case. I had been offered online £265. To my horror I got a message telling me to log on as there was something wrong with my phone. I was surprised but worried perhaps I hadn’t deleted find my phone correctly. I was presented with the new offer. I entered into a live chat which took a long frustrating 15 minutes for them to respond too. Apparently I had noticeable wear on the bezels and light wear on the screen and housing. This was ridiculous but they decided I must have not cleaned my phone. After them increasing my offer to £200 I declined and said I wanted my phone back. No way were they ripping me off. They claimed they sent my phone at gone 6 on the Friday informing me this by email on the Tuesday morning. Then lo and behold on Tuesday afternoon Royal mail received it. Please do not use this scamming company. I hunted for a phone number for the company but couldn’t find one. Tried to upload pics of returned phobe but it won’t let me.