I was offered £636 for my iPhone 15pro which following the website it was in good condition. The phone was sent via Royal Mail special delivery at £10 cost to myself. On arrival, they said it’s not in the condition I stated and offered me £100 less for the phone. Whilst adding a video which even proved how good the phone was. I went onto live chat. The advisor apparently went to their manager who approved a little extra as goodwill…. Disgusting company, I’m guessing they think you’ll just accept their offer because they have the phone. I used Music Magpie for my last phone and although the initial offer was lower, they at least pay the agreed price.