I am still chasing the loss of my iPad Air 2, which I traded in at the start of June. I have received no response to my emails and it's been impossible to get through on the telephone lines for the past three months. The service is absolutely appalling, I am loathed to even give them one star because I've clearly been conned. The company have obviously sold the item to another buyer before I had a chance to respond to the offer. To this date I have received no response or compensation. If any representation of the company reads this page, my order number is 3843695. I am now having to go through the lengthy battle of a court case because their complete non-response. I urge anyone else having issues to go through the courts as well so that this fraudulent company can be closed down.