I sent my Iphone 7 off after being quoted I could get £152 for it, I sent the phone recorded delivery which was over £7. They emailed to say they had received it and that a member of staff will check the device. An hour or so later I received an email to say that due to scratches and wear on the case they want to offer me £130 (the phone was in perfect condition as its always had a screen protector and a case on). Anyway just to save having to pay to get it back I accepted the offer and was told payment would be made within 5 working days. Those days came and went and still no payment. I rang them up to be promised that it would be in my account that evening.. But of course it wasn't. I sent an email and was then told for sure the money would be in my account by LATEST 6pm today. 6pm came and went and still no funds. At this point I was furious so i emailed them to say myself and my husband will be driving down tomorrow morning. Yes the office is 2 hours away but i was prepared to travel down there to confront these CON ARTISTS and get either my phone or my money. I also told them I want money for the petrol we would use to drive down there. Within five minutes the money was in my account. Its funny what happens when you confront these people!! Something needs to be done, I was silly really for not reading reviews but still these people shouldn't still be trading after the amount of people they have ripped off. PLEASE DO NOT USE THIS COMPANY, AND IF THEY HAVE DONE THE SAME TO YOU, PLEASE CONTACT THE POLICE/TRADING STANDARDS OR TAKE THEM TO THE SMALL CLAIMS COURT. THIS HAS TO BE STOPPED!!!!!!