Ordered a garden cabinet, received a text saying delivery would be the following day but it did not arrive. I could check on their website the status of delivery which said delayed. After a few days I contacted WorldStores who promptly replied and I received the item shortly after. Unfortunately, the item was severely damaged beyond use. I used the online complaints form, which was easy to find and navigate, to request a refund and return of the product. I am a very disappointed customer although I do give top marks to the Customer Service team who were friendly and replied quickly to resolve the issues of delivery, the items damage and a refund, which were operational problems. I would still buy from them again due to the quality of customer service.