Bought a bed a year ago. Frame broke less than 11 months later. Attempted contact initially on 17/12/2017. Managed to speak to someone finally on 20/12. They said "email us pictures with damage", I did. Days of non comms and silence ensued.I enquired as to what is going on. They say "oh we received an email from you telling us to update you re your sent pictures, but no attachment". I ask why they did not notify me that they never received my original mail with the pictures that would sort the issue out. No actual response, just waffling ensued. Anice lady sorted the photo drama for me in late Decemebr 2017- early January. She arranged a "collection" and told me that 5-7 working days after collection, they'd give me my refund. Trouble is they assigned a terrible courier who "travelled with "wring paperwork", expected us to take a whole day annual leave and wait for them to tur up, refused to give us a slot or ring us an hour earlier etc. Husband sits around the house waiting but they never turned up as the number they had for us was wrong. Long story short, 15 days lapse , no collection has taken place and we still sleep on the floor. I tell Worldstores I am at my wits end and they assign different courier-one that could come on a Saturday. Halefreakinllujah. Driver turns up today and tells us he cannot collect as bedframe is not boxed. I explain (as I told the very first Worldstores I spoke to) that the bed is (by now) 12 months old, boxes have been recycled ages ago (especially as I never anticipated it would break so soon). He is very nice and apologetic but says that they will not accept it (and seems to know what he is talking about). I try to ring Worldstores and sort it out but it takes them like 20 minutes to pick up the darned phone so by the time someone answers and confirms it is fine to collect the bedframe unboxed, the driver is gone and probably not coming back today (who would return on a Saturday for sth that is not their oen fault?). It is now eighteen days sinse they told me to dismantle the bed and wait for a collection. 18 days sleeping on the floor. That darned bedframe cost us 240 GBP. And everytime I call I have to re-tell the story from the beggining as they do not seem to have records of anything. I am sick of calling them everyday and I will have to do the same tomorrow. I mean COME ON!!!!!